What you should know
Booking information
Why is it worth booking directly through your website? +
The easiest way to book is directly via our new booking tool on the website. Alternatively, we are of course also available by email or phone. You will always get the best price when booking directly. And if you do find a cheaper price online, please let us know.
What room categories are available? +
Our new Deluxe Double Rooms, two Deluxe Family Rooms, suites, and family apartments are available to you in our new guesthouse, “Sekthaus”!
You can also book our modern Classic Double Rooms in the main building and Comfort Double Rooms in the “Kelterhaus” guesthouse.
When and how do we pay for our stay? +
Payment can be made on site by debit card, credit card, or cash. No deposit is required.
We do not send payment requests via WhatsApp or email. Payment for your stay must be made exclusively at our location. Please do not respond to any other payment requests, and if in doubt, contact us directly.
Do the rooms have air conditioning? +
Our new deluxe double rooms, suites, and family apartments in the "Sekthaus"guesthouse are equippedwith air conditioning. Unfortunately, air conditioning is not currently available in the Classic or Comfort rooms.
Is there a pool for guests? +
At our new guesthouse, “Sekthaus,” you’ll find a heated outdoor pool in the garden that’s available to all guests. Bath towels and bathrobes are available for loan (bathrobes for a fee) at our front desk.
The pool is open daily from 9:00 a.m. to 7:00 p.m.
How can I book breakfast? +
You can easily add our large and varied breakfast buffet in our modern wine restaurant when you make your reservation. Our traditional Moselle-style breakfast buffet is served Monday through Friday from 7:30 a.m. to 10:00 a.m. (from 7:00 a.m. upon request) and Saturday and Sunday from 8:00 a.m. to 10:00 a.m.
Can I eat at the winery? +
We would be delighted to assist you. Upon request, we can reserve a table for youfrom Tuesday to Sundayon oursun terraceor in ourmodern wine bar. You can also make a reservation directly here: Table reservation
Do you offer half board? +
Our wine restaurant is open Tuesday through Sunday from noon and serves hot meals until 9 p.m. You are welcome to reserve a table for dinner with an à la carte menu, but we do not offer half-board. You can make a table reservation here, for example.
Where can we park our bikes? +
You're welcome to bring your bikes and park them in our lockable bike shed. There you'll also find outlets to charge your e-bikes.
Where can I find the nearest bike rental? +
Unfortunately, there are currently no places to rent bicycles here or in Nittel. The nearest bike rental is in Grevenmacher at Rent-a-Bike.
Are there any special instructions for food intolerances or allergies? +
Please send us an email or give us a call if you have any food intolerances or allergies.
This will allow us to prepare for your stay!
I'd love to go on a wine tasting! +
We are happy to offer wine tastings with a tour of the winery for groups of 6 or more people. These tastings last approximately 1.5 to 2 hours and include a tasting of 5 wines and sparkling wines.
We can offer a wine tasting with a guided tour starting no later than 4 p.m. Please contact us in advance to arrange this!
If there are fewer than 4 of you, please feel free to ask us if any wine tastings are already scheduled for that day that you can join. Alternatively, you can visit our wine restaurant on your own—try a 3- or 5-wine tasting—and visit our new wine shop!
When can we arrive and how long can we stay in the rooms/apartments on the day of departure? +
You are welcome to check in starting at 3:00 p.m. and stay in your room until 11:00 a.m. on the day of departure.
Are dogs allowed? +
Well-behaved dogs are welcome in our Classic, Comfort, and a few Deluxe rooms. We charge a fee of €17.50 per dog per day. Please understand that dogs are not allowed on the beds or the couch!
Do you have a charging station for electric cars? +
You will find a charging station for electric cars directly opposite the Kelterhaus guesthouse. Alternatively, there are several charging stations in Grevenmacher (fast charging station at the Match Copal shopping center) or at the Klassen butcher's shop in Temmels.
What are the cancellation policies? +
Cancellation is unpleasant for us and for you. We therefore recommend that you take out travel cancellation insurance.
If you do not arrive for your booked stay or cut it short, cancellation fees may be charged in accordance with EU regulations. In the event of early departure or cancellation of the trip (cancellation of your stay via written notice), the following cancellation fees apply:
Up to 14 days before arrival: no cancellation fees
From 13 to 8 days before arrival: 40% of the agreed total price
From 7 to 3 days before the arrival date: 60% of the agreed total price
Less than 3 days before the arrival date: 90% of the agreed total price
For groups of five rooms or more, cancellation of 70% or more of the booked rooms:
Up to 56 days before the arrival date: no cancellation fees
From 55 to 42 days before the arrival date: 40% of the agreed total price
From 41 to 21 days before the arrival date: 60% of the agreed total price
Less than 20 days before the arrival date: 90% of the agreed total price
In the event of early departure, the guest is obliged to pay the price for the days enjoyed and 70% of the agreed price for the remaining agreed services that were not used.







